Statement from Margaritaville Resort Orlando: COVID-19

Updated April 2, 2020

Margaritaville Resort Orlando is focused on the health, safety, and well-being of its guests and valued employees. In line with state and federal guidelines, any hotel or cottage reservations with a check-in date after March 28, 2020 and prior to May 1, 2020 will need to be rescheduled and our team is happy to accommodate at no extra charge.

While guests are still permitted to stay at Margaritaville Cottages for these existing reservations, we are encouraging “social distancing,” and have temporarily closed including some of the hotel’s pools, St. Somewhere Spa, fitness center, Parakeet’s Kid’s Club, Euphoria, Salty Rim Bar & Grill, and Provisions. Our License to Chill pool will stay open for cottage guests.

If you would like to cancel your hotel reservation, the cancellation fee will be waived. For hotel reservation questions, call 407-479-0950. If you have a Cottage reservation, please contact your approved rental company regarding their cancellation policy: Rentyl: 321-888-3689 or VStays: 407-519-1202.

We are continuing to stay in regular contact with appropriate officials and health experts as we make adjustments to our operations. We appreciate your understanding and look forward to welcoming our guests back as soon as it is advisable.

COVID-19 FAQs

Updated April 2, 2020

How is Margaritaville Resort Orlando responding to COVID-19, commonly referred to as novel coronavirus?
Margaritaville Resort Orlando is focused on the health, safety, and well-being of its guests and valued employees. In line with state and federal guidelines, any hotel or cottage reservations with a check-in date after March 28, 2020 and prior to May 1, 2020 will need to be rescheduled and our team is happy to accommodate at no extra charge. We are continuing to stay in regular contact with appropriate officials and health experts as we make adjustments to our operations.
What procedures do you have in place to minimize the spread of illness at Margaritaville Resort Orlando?
While guests are still permitted to stay at Margaritaville Cottages for these existing reservations, we are encouraging “social distancing,” and have temporarily closed including some of the hotel’s pools, St. Somewhere Spa, fitness center, Parakeet’s Kid’s Club, Euphoria, Salty Rim Bar & Grill, and Provisions. Our License to Chill pool will stay open for cottage guests.
What is included in the resort fee?
Starting March 18, 2020 through May 1, 2020, we will be waiving the resort fee during your stay to better accommodate guests during this time and hope that you can relax better in paradise.
What is the resort’s current cancellation policy?

Margaritaville Resort Orlando is extending travel dates until the end of April 2021. If you already have a stay booked at the hotel or cottage with a check-in date after March 28, 2020 and prior to May 1, 2020, your reservation will need to be rescheduled and our team is happy to accommodate at no extra charge. If you would like to cancel your hotel reservation, the cancellation fee will be waived.

For hotel reservation questions, call 407-479-0950. If you have a Cottage reservation, please contact your approved rental company regarding their cancellation policy: Rentyl: 321-888-3689 or VStays: 407-519-1202.

How is Margaritaville Resort Orlando encouraging social distancing during this time?
As we are encouraging “social distancing,” the hotel’s amenities will be temporarily closed including the Fins Right and Fins Left pools, St. Somewhere Spa, fitness center, Parakeet’s Kid’s Club, Euphoria, Salty Rim Bar & Grill, and Provisions. The resort has provided recommendations and the following public area guidelines during your stay:
  • Please maintain a minimum of 6 feet between your group and others at the following:
    • Lobby Seating
    • Lounge Chairs
    • Swimming Pools
    • All general public areas
What housekeeping services will you provide?
The resort’s staff will be providing departure cleans and arrival inspections only. Should you need refreshed linens or additional amenities, please contact the Service Express line at (321) 888-3401.
Will you have staff available at the resort?
Yes. The resort will have staff available to assist with needs. Should you need items refreshed, we ask that you place soiled linens in a bag outside your door. We will replace it with refreshed linens in a bag outside your door as well.
Are other resort operations adjusting?
See below.
Euphoria:
Closed until further notice.
Provisions:
Closed until further notice.
Salty Rim Bar & Grill:
Closed until further notice.
Resort Pools:
  • Fins Left and Right Pools: Closed until further notice.
  • License to Chill Pool: Open dawn to dusk.
Margaritaville Retail Store:
Closed until further notice.
Room Service:
Closed until further notice.
Parakeets Kids Club:
Parakeets Kids Club will be closed until further notice.
Fitness Center:
The Fitness Center will be closed until further notice.
Resort Shuttle:
Closed until further notice.
St. Somewhere Spa:
Closed until further notice.
Island H2O Live!
Closed until further notice.
Are the resort’s amenities still available?
License to Chill Pool will stay open for cottage guests. To encourage “social distancing,” the hotel’s amenities will be temporarily closed including the Fins Right & Fins Left pools, St. Somewhere Spa, fitness center, Parakeet’s Kid’s Club, Euphoria, Salty Rim Bar & Grill, and Provisions.
Bellman and Valet Services:
The resort will be temporarily suspending valet and bellman services, luggage carts will be readily available in the lobby for guests to use on their own. We will only have complimentary self-parking available during this time.

Sunset Walk

Tenants remaining open:
  • Bento Asian Kitchen + Sushi
  • BurgerFi
  • Capone’s Coal Fired Pizza
  • Cold Stone Creamery
  • El Jefe Tequilas
  • Estefan Kitchen Orlando
  • Ford’s Garage
  • Paradise Spirits
  • Rock & Brews
  • Verizon Wireless
Sunset Walk Tenant Hours:
Avalon Nails & Spa:
Temporarily Closed
Bahama Bucks:
Temporarily Closed
Bento Asian Kitchen + Sushi:
Sunday and Monday, 11:30 a.m. to 9 p.m.
Tuesday to Thursday, 11:30 a.m. to 9:30 p.m.
Friday and Saturday, 11:30 a.m. to 10 p.m.
BurgerFi:
11 a.m. to 8 p.m.
Café d’Avignon:
Temporarily Closed
Capone’s Coal Fired Pizza:
Monday to Friday, 4 to 9 p.m.
Saturday and Sunday, 11 a.m. to 9 p.m.
Don’t 4 Get Me:
Temoprarily Closed
El Jefe Tequilas:
Every day, 11 a.m. to 9 p.m.
Estefan Kitchen:
Tuesday to Sunday, 2 to 9 p.m.
GameTime:
Temporarily Closed
IT’SUGAR:
Temporarily Closed
Paradise Spirits:
Every day, 3 to 10 p.m.
Rock & Brews:
Every day, 12 to 8 p.m.
Skechers:
Temporarily Closed
Studio Movie Grill:
Temporarily Closed
U.S. Gift Factory:
Temporarily Closed
Verizon Wireless:
10 a.m. to 8 p.m.
Yeoman’s Cask & Lion:
Temporarily Closed
Are any Sunset Walk tenants offering take-out for pickup?
Yes, the following tenants have take-out options:
  • Bento Asian Kitchen + Sushi
  • BurgerFi
  • Capone’s Coal Fired Pizza
  • Cold Stone Creamery
  • El Jefe Tequilas
  • Estefan Kitchen Orlando
  • Ford’s Garage
  • Paradise Spirits
  • Rock & Brews
  • Verizon Wireless
Are any Sunset Walk tenants offering delivery?
Yes, see below:
Bento Asian Kitchen + Sushi
Postmates, DoorDash, UberEats
BurgerFi
UberEats, DoorDash
Capone’s Coal Fired Pizza
UberEats, DoorDash
Cold Stone Creamery
UberEats, GrubHub, DoorDash, Postmates
El Jefe Tequilas
UberEats
Estefan Kitchen Orlando
UberEats
Ford’s Garage
DoorDash, UberEats
Rock & Brews
UberEats